Exchange and Return Policy

Tooherb Exchange and Return Policy

At Toherb , we prioritize your safety and satisfaction. Given the nature of our skincare and beauty products , we adhere to a strict policy that guarantees customer rights and maintains the quality of our products.

Products that are not returnable or exchangeable:

For your safety, we do not allow returns or exchanges of personal care or beauty products , even if they are in their original condition, in order to maintain the highest standards of hygiene and safety.

Exception: Damaged products

We only accept exchange or return if the product is damaged , and we guarantee the customer a risk-free experience.

Frequently asked questions about the exchange and return policy:

Is there a return fee?

  No, we cover all costs when returning a damaged product, and we also offer a gift discount coupon to compensate the customer.

How can I replace or return a damaged product?

You can contact us via:

What is the time period allowed to replace or return a damaged product?

You can request an exchange or return within 7 days from the date of purchase .

How long does the exchange or refund process take?

The process takes up to 10 business days from the date we receive the damaged product.

How will the amount paid be refunded?

After verifying the condition of the damaged product, the amount will be transferred directly to the customer's account .

What are the steps to replace a damaged product?

After selecting a replacement product, please transfer the difference (if any) between the damaged product and the replacement. We will send the new product immediately.

Important Notes:

  • Make sure to keep your purchase receipt.
  • The damaged product must be in its original condition as much as possible.
  • We work hard to provide a safe and satisfying shopping experience for every customer.

Tooherb – Care starts here.

Clear policy, guaranteed satisfaction.